Privacy Policy

Akasa Stays is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect information provided to us when you visit our website, make an enquiry, request a booking or otherwise interact with Akasa Stays.

By using this website, you consent to the collection and use of your information in accordance with this Privacy Policy. We may update this policy from time to time by publishing an updated version on this page.

Last updated: 2 September 2026

Information We Collect

We may collect personal information that you provide directly to us, including:

  • Your name
  • Email address
  • Phone number
  • Booking and accommodation details
  • Arrival and departure dates
  • Number of guests and other information relating to your stay
  • Information submitted through enquiry, contact or booking forms
  • Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited and general website usage information.

How We Use Your Information

We may use the information we collect to:

  • Respond to enquiries and booking requests
  • Process and manage accommodation reservations
  • Communicate with you regarding your booking or stay
  • Provide and improve our accommodation and guest services
  • Improve the functionality and performance of our website
  • Send promotional communications or special offers where you have consented to receive them
  • Meet our legal, administrative and operational obligations

Booking and Payment Information

When you make a booking through our website, your information may be processed by third-party booking, payment or accommodation management providers that assist us in delivering our services.

Where payments are processed through a third-party payment provider, Akasa Stays does not ordinarily store your complete credit or debit card details. Payment information is handled in accordance with the security and privacy practices of the relevant payment provider.

Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers where reasonably necessary to operate our website, process bookings, manage payments, provide accommodation services, communicate with guests or analyse website performance. These providers may include booking platforms, payment processors, website hosting providers, analytics services and other technology or accommodation service providers.

We may also disclose information where required or authorised by law.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we take reasonable precautions to safeguard information submitted through our website, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

How We Use Cookies

Our website may use cookies and similar technologies. A cookie is a small file stored on your device that helps websites recognise your browser and understand how visitors use the website.

Cookies may be used to improve website functionality, remember preferences, analyse website traffic and understand which pages are most useful to visitors. We may also use third-party services such as website analytics tools that use cookies or similar technologies.

You can choose to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, although you can usually modify your browser settings to decline them. Disabling cookies may affect some functionality of the website.

Third-Party Websites

Our website may contain links to third-party websites, booking platforms, social media services or other external websites.

Once you leave the Akasa Stays website, we do not control how those third parties collect or use your information. We are not responsible for the privacy practices or content of external websites and recommend reviewing the privacy policy of any third-party website you visit.

International Services

As Akasa Stays may offer accommodation in different locations and use service providers located in different countries, personal information may sometimes be processed or stored outside Australia. Where this occurs, we take reasonable steps to work with reputable service providers that appropriately handle personal information.

Marketing Communications

If you choose to receive news, offers or other marketing communications from Akasa Stays, we may use your contact details for this purpose. You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you, update or correct your information, or raise a concern about how your personal information has been handled.

Contact Us

If you have any questions about this Privacy Policy or how Akasa Stays handles your personal information, please contact us through the contact details provided on our website.